Frequently Asked Questions
Everything you need to know about shopping with Pramila.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
Pramila accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the colors shown on the website accurate?
We strive to display product colors as accurately as possible. however, due to different monitor settings and lighting conditions, slight variations in color may occur.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.